Refund policy

Refund Policy

We understand that investing in quality hair is a considered decision, and we want you to feel confident and supported every step of the way. Our team is always happy to assist you before you place your order, whether you need a consultation, product clarification, guidance on choosing the right collection, or simply have a question.

For any consultations or direct questions, please reach out to us via our WhatsApp Business line at 07507639406. We will be more than happy to assist you and help ensure you select the best option for your needs.

All Sales Are Final

Due to the bespoke and carefully curated nature of our hair collection, all sales are final. We do not offer refunds or exchanges once an order has been placed.

We strongly encourage you to contact us before purchasing if you have any questions or would like further guidance. Our priority is to make sure you feel informed, comfortable, and confident in your purchase before your order is confirmed.

You can contact us via:

Damages & Issues

Every item is thoroughly inspected before shipment to ensure it meets our quality standards. Once your order has been handed over to the shipping courier, Le Patron Collection is not responsible for packages that are lost, stolen, or damaged during transit.

If an issue occurs while your package is in transit, please contact the courier directly for assistance with delivery-related concerns.

Thank you for choosing Le Patron Collection. We truly value your trust and are always here to help you make the right choice for your hair investment.