FAQ
How long does delivery take?
All our products are made-to-order. Please allow 5-8 working days from the date of ordering for your items to be processed and then delivered. Delivery is subject to the delivery option selected at checkout. Please bear in mind that processing time and delivery time are separate.
All orders placed from Friday-Sunday will be processed the following week on Monday.
UK Customers: You also have the option to collect your order upon arrival for added convenience.
Please select COLLECTION/PICK-UP at checkout for free.
We strongly advise ordering well before you need the hair, especially for special occasions, installs, or events. This ensures you receive order on time and without delays.
Will the colour look exactly the same in person?
Colours can appear slightly lighter or darker online due to lighting and photography. Please keep in mind that lighting can make colours look deeper, warmer, lighter or cooler than they may appear in person. We’ve done our best to capture each shade as accurately as possible, but there may be a slight difference in person.
How far in advance should I order my hair?
We strongly recommend ordering your hair at least 2 weeks before your scheduled hair appointment. This allows sufficient time for your order to be processed, dispatched and delivered, while allowing for any unexpected shipping delays.
To avoid disappointment, please ensure you order your hair well in advance of your appointment.
Need your hair sooner? We also keep a selection of hair in stock and ready to go. Please check our available stock before placing your order, as we may be able to prepare your order for same-day collection or next-day delivery, subject to availability.
If you have an upcoming appointment and need your hair urgently, please contact us to check our current in-stock availability.
Can I book my hair appointment before receiving my hair?
We strongly recommend not booking your hair appointment until your hair order has been received and thoroughly inspected.
Le Patron Collection is not responsible for any missed, delayed or cancelled hair appointments resulting from an order that has not arrived or has not been inspected before your appointment.
When will my order be processed?
As soon as your order is placed on our website, your processing begins. Orders placed between Friday and Sunday will begin processing from the following Monday.
Please note weekends do not count as processing days and bank holidays.
Please take this processing schedule into consideration when placing your order, particularly if you have an upcoming hair appointment.
What if my order is delayed during shipping?
While we always aim to ensure your order reaches you within the expected timeframe, courier delays and customs clearance are outside of Le Patron Collection’s control.
We therefore strongly advise ordering at least 2 weeks before your appointment to allow sufficient time for unforeseen delays.
What happens if my hair arrives late?
If your order has been delayed due to courier issues, customs clearance or circumstances outside of our control, Le Patron Collection is not responsible for any resulting missed, delayed or cancelled appointments.
For this reason, please do not leave your hair order until the last minute.
What should I do when my hair arrives?
Once your order has been delivered, please inspect your hair immediately to ensure that you have received the correct items and that everything is in satisfactory condition.
We recommend completing your inspection before your scheduled hair appointment.
Is collection available?
Collection is available within the United Kingdom once your order is ready. Customers based in London, East London, and surrounding areas can take advantage of this service.
Please contact us in advance to confirm availability based on your location. Once confirmed, you can select Collection at checkout free of charge.
You will be notified as soon as your order is ready for collection.
Do you operate on a made-to-order basis?
Yes, Le Patron Collection operates on a made-to-order system currently. Please allow 5-8 working days for your order to be processed and then dispatched.
Where can I find more information about shipping and your policies?
For further information regarding shipping, delivery, orders, returns and our full Terms & Conditions, please visit our Shipping & Delivery and Refund Policies before placing an order.
Please note: By placing an order with Le Patron Collection, you acknowledge and agree to our Terms & Conditions and shipping policies.
How many bundles do I need for a full look?
For the fullest, most luxurious finish, we recommend the following:
● 10–18 inches: 2 bundles
● 20–22 inches: 2–3 bundles
● 24 inches: 3 bundles for optimal fullness
● 26 inches and longer: 3–4 bundles for maximum volume and coverage
Tip: For a seamless, natural finish, we recommend pairing your bundles with a closure or frontal. Longer lengths naturally appear finer, so adding extra bundles helps maintain a full, bouncy, and glamorous look.
Can I dye the virgin hair?
Yes. Our Virgin Cambodian hair can be dyed.
We highly recommend that any colouring or bleaching is carried out by a professional to maintain the hair’s integrity and longevity. You can also consult us prior for any colouring services and we will book you in with our Sister Brand @thedollhouseexpbysd, we highly recommend.
Please contact us for colouring consultations via our WhatsApp business line or email.
How light can the hair lift?
Our virgin hair lifts beautifully up to a level 9 blonde, one of the lightest blonde shades — a level most standard virgin hair cannot safely reach.
This speaks to the purity and premium quality of our extensions.
We highly advise booking a consultation with our Sister Brand The DollHouse Experience By SD for all colouring services as she has many years of colouring experience.
Please contact us via our Business Line or Instagram for all consultations.
Does the hair shed or tangle?
Minimal shedding is natural with all human hair. However, our bundles are expertly crafted to be extremely low-shedding and tangle-resistant, ensuring a smooth, manageable, and luxurious experience when properly cared for.
Is the lace real HD?
Yes. We exclusively specialise in ultra-thin HD lace, recognised for its fine knots and flawless melt. Our lace delivers a natural, undetectable finish that blends seamlessly into the skin for a realistic, skin-like appearance.
Is your hair ethically sourced?
Yes, our hair is ethically sourced from 1-2 donors. We work with trusted suppliers who follow ethical collection practices.
Do you offer wholesale?
Yes, we offer wholesale options. Wholesale options is currently available under our Wholesale on our site.
For further details or bespoke wholesale enquiries, please contact us via email at lepatroncollection@outlook.com or reach our business line on WhatsApp: +44 7507 639406.