FAQs

Have questions? We've got you covered! Browse our FAQs for quick solutions and helpful information.

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What can I do if my package is damaged?

Please carefully examine your order upon delivery and reach out to us promptly if the item is faulty, damaged, or incorrect. This will allow us to address the issue and ensure your satisfaction.

How can I contact you?

For any questions about your orders, get in touch with us via our customer service at lepatroncollection@gmail.com

Please allow 24-48 hours for assistance, excluding weekends. Remember to include your order number and full name in your enquiry.

Can I change my shipping address?

Once submitted, shipping addresses cannot be modified. Shipments will only be sent to the address provided during the initial order placement.

What can I do if my package is lost or stolen?

If you suspect your package is lost or stolen, please reach out to the shipping courier dirctly and notify us via email at lepatroncollection@gmail.com

We are not liable for packages lost or stolen after delivery.

Where is my international order?

Please note that International Orders undergo customs clearance, and delays may arise depending on the volume of items processed. If you track your shipment online and it shows that it is with customs, please understand that Le Patron Collection are unable to intervene, however the courier will promptly deliver the order upon clearance.

Kindly note that Le Patron Collection are also not responsible for covering any International import fees.